General Questions
Do you have a storefront I can visit to browse your full selection of products?
Although we do not have a physical location where customers can come to view or pick up products, all of our products are conveniently accessible at the SnackBoxPros.com website www.SnackBoxPros.com. Our website offers all snack boxes with high-quality pictures, sizes, prices, and descriptions. We also offer highly competitive shipping rates for our customers. If there are any details for a product that you need further information, please contact our friendly customer service staff at 781-335-2200.
Can I receive samples before I purchase an item?
Unfortunately, we currently do not offer samples of our snack box products.
My child or myself has an allergy. The product I am looking at does not state any allergies, is it okay for me to purchase this item?
The information listed on the product descriptions should only be used as a reference. For the safety of all candy-fans, we highly recommended that you contact the manufacturer directly to obtain allergen statements and updated ingredient listings for any concerns regarding allergies. Although the description may not state the allergen, the manufacturer would have the best knowledge on the current status of allergens for their products.
What happens if the item I purchased is out of stock?
In the unlikely case an item is out of stock, SnackBoxPros.com will notify you within 24 hours of processing your purchase. In the case of an out-of-stock item, your account will be refunded the purchase price of the item as well as the shipping costs associated with the out-of-stock item.
Can you send me a catalogue to view?
As we are trying to be a green company, we have decided not to print a catalogue. All of our products are located on our use-friendly website. Guests are encouraged to customize their preferences through the questionnaire to find that perfect snack box for their needs. Our customer service representatives are also available to assist you with any questions or concerns you may have and will also be able to give recommendations on other similar items.
Account Related Questions
Do I need to create an account?
An account is required for the subscription plan. The benefits of creating an account are:
- Access to previous orders.
- Share your purchases with friends through Facebook and Twitter.
- Obtain tracking information on shipments.
I forgot my password, help!
It’s okay. If you are unable to log into your account, please follow the go to the My Accounts page on Candy.com and select “Forgot Your Password”. Follow the prompts to reset your password. If you are still unable to access your account, please contact customer service at 781-335-2200 during business hours for assistance.
Shipping Related Questions
If I place my order today, when should I expect my delivery?
The speed of the delivery depends on how the order was shipped and the destination to where it was shipped. SnackBoxPros.com processes most orders within 24-48 business hours of confirmation of order. If you have selected a Ground/Standard/Free Shipping method, your delivery is between 2-5 business days once it has been picked up by the carrier. If you have selected a faster shipping method, your estimated delivery may be sooner. In general please give up to one week for delivery and plan accordingly for the delivery. If you need the candy to arrive by a specific date, please contact customer service at 781-335-2200.
How much does shipping cost / what is the cost to ship my order?
Shipping is always free! Enjoy!
Can you ship to POBOX or APO addresses?
At the moment, FedEx requires a physical address to make a delivery. No deliveries will be made to POBOX or APO addresses.
Can SnackBoxPros.com ship to locations outside the United States?
No, SnackBoxPros.com is working on this to give people from around the world the opportunity to purchase our products. We'll make an announcement when we implement this service.
Am I able to include delivery instructions for FedEx?
We understand that customers may want the package delivered to a specific location at their residence or during a set time when they are available for convenience. At this moment, we are unable to relay these messages directly to FedEx. If you have a request, please contact FedEx Customer Care (1-800-GO-FEDEX) with your tracking number, and a care agent may be able to assist you with your request.
Is my order available for customer pick-up?
Picking up your order is an option available for everyone. The warehouse is located at 135 Lundquist Drive, Braintree, Massachusetts 02184. Keep in mind that not all items are available for pickup at this location (some items must be shipped). If you would like to pick up your order and save on shipping costs, please contact customer service at 781-335-2200 to make arrangements. Before making your trip to visit us, contact customer service to confirm the pick-up date – you will also need to bring a photo ID that matches the billing information of the purchaser (or a give a copy of your ID to the person picking up the order). Customer pick-up is available during standard business hours Monday-Friday 9:00am-5:00pm EST.
My order contains heat-sensitive products (chocolates, gummies, mallows), do you guarantee that these will not melt?
Let’s face it, no one likes melted chocolate (unless you are making chocolate fondue). We recommend storing all heat-sensitive products in a cool, ventilated area. Temperatures above 75 degrees and sunny areas typically will cause candy to melt. During warmer weather months, we strongly urge you to be careful when you are ordering heat-sensitive items. SnackBoxPros.com cannot guarantee from meltage or heat-damage. To minimize any damages, please select an expedited shipping method.
We do not recommend that you store chocolate or gummies in the refrigerator or freezer. Doing some may cause chocolates to develop a thin white film on the outside (called blooming). During the defrosting process, chocolate and gummies will begin to sweat and will also affect the aesthetic appearances of the candies. Although it will still taste good, it may not look too appealing.
Ordering Related Questions
Can I place an order over the phone or are you internet only?
Many of our guests find the checkout process on SnackBoxPros.com to be simplistic and easy to use; and place orders at their convenience through our automated and secure processors. But for those who prefer to place an order by phone, we can help! Please contact a customer service representative during business hours Monday-Friday 9:00am-5:00pm EST at 781-335-2200 for assistance on placing your order.
I have questions regarding items on the website; can I speak with a specialist?
All of our customer service representatives have gone through extensive training to learn everything they can about candy, snacks and sweets. If you have any questions, we’ll have that answers! From pieces per pound to allergen statements, the Candy.com customer service representative will direct you where to find the information and help you clarify any concerns you may have. Our representatives can be reached during business hours Monday-Friday 9:00am to 5:00pm EST by phone at 781-335-2200, by email at customerservice@candy.com, or by LiveChat.
Is there a minimum order that I need to place?
There is no minimum to place an order on SnackBoxPros.com. You have the freedom, to order from any of our subscription packages.
Is the confidential information I provide SnackBoxPros.com secure? Do you sell my information to anyone?
We want loyal customers such as yourself and thus we would never sell your information nor would we ever consider giving your information away. We take all necessary precautions to ensure that all confidential information is transmitted through secure processors. The SnackBoxPros.com website is confirmed secure by both VeriSign and Norton Security.
Why do I need to supply my telephone number and email address?
Your contact phone number and email address are both important to SnackBoxPros.com for two primary reasons. If there are any questions regarding your order, we may need to contact you by phone or email. In addition, your phone number is required by FedEx in case they have any questions regarding the delivery of your package.
Please check your spam email folder to confirm that SnackBoxPros.com correspondences do not get lost in the mix. SnackBoxPros.com does not sell your email address to any other companies and will not send you junk or spam mail. If you feel that you no longer wish to receive emails from SnackBoxPros.com, you may remove yourself from the correspondences by clicking the unsubscribe link or emailing customer service.
What forms of payment are accepted on SnackBoxPros.com?
At this moment, we accept all major credit cards* (Visa, MasterCard, Discover, American Express)
Do you guarantee that I will be happy with my order?
SnackBoxPros.com offers a 100% Customer Satisfaction Guarantee. If you are unhappy with your purchase for any reason, please contact customer service and we will make all accommodations to make your order perfect. Customer Service can be reached during business hours at 781-335-2200
Problems with your Order?
I just placed an order, but I need to cancel it
We understand that plans change, and that orders may need to be cancelled. Please contact customer service as soon as possible. We will try as hard as possible to cancel the order before it has been processed. If the duplicate subscription has been entered, the customer will assume all responsibility to return the duplicate shipment back to SnackBoxPros.com in good condition. Once returned, the refund issued will be for the items shipped minus a 20% restocking fee. If the products are not returned in good condition, no refund will be issued.
I created a duplicate subscription, I only need one. Help!
Please contact customer service as soon as possible. A duplicate transaction may have been submitted by your web browser if you reload or pressing the back button when submitting an order. We will try as hard as possible to cancel the order before it has been processed. If the duplicate order has been shipped, the customer will assume all responsibility to return the duplicate shipment back to SnackBoxPros.com in good condition. Once returned, the refund issued will be for the items shipped minus a 20% restocking fee. If the products are not returned in good condition, no refund will be issued.
I want to make a return/exchange. Help!
As part of our 100% satisfaction guarantee, we want you to be completely happy with your purchase. For any reason you are unsatisfied and would like to make a return or exchange, please contact customer service within 72 hours of delivery of your candy.
I selected an expedited shipping method and my order didn’t arrive on time. Help!
Before placing your order, we request that you please contact customer service to confirm shipping and estimated delivery dates for your order. As the dates provided are only estimates, FedEx does not guarantee deliveries regardless of the shipping method selected. Additionally, SnackBoxPros.com cannot be held responsible for delays in delivery that are outside out of direct control (for example, hurricanes, snow storms, traffic, etc). Please plan accordingly to ensure that your order is delivered in time.
My chocolate melted. Help!
Please contact customer service immediately if you have received a package that contains melted candy. Claims must be made within 24 hours of delivery of package.
The tracking number says the package was delivered, but I can’t find it. Help!
Please check all surrounding doors at your location, sometimes the carrier leaves it at the door they think is the appropriate location. Sometimes, the carrier may also leave the package at the front desk of a building. If you are still unable to location your delivery, please have your tracking number handy and call FedEx (1-800-Go-Fedex). A FedEx representative will be able to speak with the delivery driver to inquiry where the package was left.
